1. Viva Plus accepts order only in written form – by mail, by e-mail, by fax. Cancellation of the order will be accepted if it is sent in written form during 24h from the moment the order was registered. Payment is 100% in advance before the delivery.
2. The same goods ordered at different time can have different shade, which is the result of technological processes.
3. On most dark pens Viva Plus II strongly advises a white undercover to achieve the needed final color of imprint. The same rule referrers to the colors that create third color in contact with each other (i.e. blue imprint on yellow surface). Should the customer not choose the white undercover the color of the imprint underlies no guarantee.
4. The colors shown in the visual are not a 100% match to the actual result of the different decoration processes and pens. They only serve as reference for the color combinations.
5. Major color shade deviations on a dark-shaded underground might accure.
6. With white imprint a double imprint may be necessary. A supplement of +50% of the imprint cost will be charged.
7. White imprint will be pollybaged for and additional cost 0,01€/piece. Viva Plus II is not liable for damages in transport should the pens not be pollybaged.
8. Technical specification and appearance of the pen shown on the photo (i.e. in a catalogue) can be a little bit different then the real look.
9. While placing an order please make sure that all details meet your expectations. Please confirm all details of the order with your manager.
10. Standard Panton list has 13 colors. For all ather colors a suplement of 6,00€ will be charged.
11. Viva-Plus has a right to deliver +/- 2% of ordered articles. Damaged goods in the quantity below 2% of the ordered pens can not be claimed.
12. If no Panton number is supplyed a Viva Plus II employee will choose the color. In this case no guarantee applies to the color.
13. Exact panton colors can be printed only on white undercover. The Panton color on a color background may vary from the given Panton numbers.
14. The order production starts from the day the visual or the sample is confirmation by the customer in a written form.
15. Standard production time is 10 working days from the date of the mock-up approval. In case of express production 4 working days. Express supplement is +20% the cost of printing/engraving.
16. Shipment cost lies with the customer.
17. Shipment delays are no reason for a complaint. The order will be ready for shipment within 14 days of the production start. Viva Plus II is not responsible for delays in deliveries caused by courier companies.
18. The customer is obliged to check the order upon receipt. A condition of the complaint consideration is returning goods to the supplier.
19. Complaints are accepted only if sent in written form within 7 days from the goods receipt. Otherwiese you declare the product is accepted in all its shape, content and look. The written complain should contain detailed description of its subject. Viva Plus II has the right to claim the subjected goods on owns cost in order to check it. Viva Plus II will send in written form the answer on the complaint. In case the complaint is accepted Viva Plus II will give in written form the terms of its repair.
20. In case of complaint only the part of goods which is the subject of the complaint can be sent back.
21. Not standard packing will be charged 3€/package (you'll find standard packing on our gallery at www.vivapens.eu)
